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Brendan Kearney, MPA, EMT-P (click for bio)
Superintendent, Field Support 

Field Support is comprised of the Dispatch Operations Division; Support Services Division; Professional Standards Division; and the Special Projects Unit.

          Dispatch Operations Division receives, prioritizes (using established Emergency Medical Dispatch criteria), and records incoming calls for service; dispatches emergency units in accordance with established procedure, and maintains the status on all response units.  Interacts with other public safety agencies and support agencies, and coordinates prehospital providers throughout the metro-Boston region through the CMED radio network. 

          Support Services Division is made up of the Fleet Services Section and Communication Engineering.

          Fleet Services Section is responsible for managing all activities associated with Department vehicles including
          scheduling and developing specifications for replacement, distribution, maintenance, repair, and licensing.

          Communications Engineering Unit is responsible for the planning, implementation, management and
          maintenance of critical voice and data systems to support Boston EMS and the Metro-Boston Central
          Medical Emergency Direction (CMED) radio networks.

          Professional Standards Division is responsible for ensuring Departmental compliance with all relevant state and federal regulations; for developing and recommending policies and procedures for the Policy and Procedure Manual; for receiving, investigating and reporting on external complaints; for receiving and forwarding reports of child abuse, elderly abuse, and motor vehicle crashes; for conducting investigations of alleged misconduct and recommending remedial action; for processing criminal subpoenas issued to Department members.  The Professional Standards Division receives, investigates and responds to Union grievances; monitors employee attendance and institutes progressive discipline as indicated.